From: Harkenrider, HMarie
Subject: Recent Stay at the Comfort Suites
To: "Comfort Suites" <email@example.com>
Date: Tuesday, February 22, 2011, 12:50 PM
I just wanted to send you a brief note with a big “thank you” for the warm hospitality and great accommodations at the Comfort Suites during our recent stay at your hotel. Joe Bills has always been so complimentary of you and your gracious staff and now I know why.
From: Mona Rainer
Subject: THANK YOU!!!!
Date: Tuesday, September 28, 2010, 8:20 AM
Just wanted to send you a quick THANK YOU for all the help you and your staff have extended to our Monroe County Special Olympics group. The athletes, chaperones and staff had a great time and were all comfortable at the property. We are all extremely grateful for all your help.
All the best,
Mona Lisa Rainer
Director of Sales & Marketing
COMFORT INN KEY WEST
Just wanted you to know how wonderful your Comfort Suites Staffers, at the S.W. 177th Avenue, Miami, FL. 33175 Property. Compliments & thanks go out to the Managers & Staffers
I am a small business owner in Production Services & Coke Corporate Convention Services. I recently stayed at the Comfort Suites for a very important project presentation in Miami. And I must say, that all of the following wonderful individuals helped make my stay, & project preparation pleasant, in home/office-away-from-home comfort & hospitality.
All was condussive to accomplish both my business & project objectives. Comfort Suites was also comfort condussive in suite size, & lay-out for work-station project paperwork presentation prep, with appreciated free room internet for e-mail follow-up & business research. Also appreciated was 24 hour in-house business center access, & the personal accessible multi-hotel-luggage-carts, for easy transport of files & luggage.
The Comfort Suites' hot breakfasts helped jump-start my mornings with healthy high energy food & beverages. And your managers & hospitality staff graciously directed me, not only to and from hotel, but also to-n'-from stores & apres-business wining-n'-dining restaurants. All was just what I needed to accomplish my goals, & then unwind from the busy business project meetings. The suites were so stay-in-study-comfy, with coffee-maker, room-refrigerator, & sink/wet-bar area.
Please share my kudos compliments to all Comfort Suite Staff & acknowledge each person ....
Administrative/Mgmt -- Front Desk Check-in/Check-Out & Guest Services & House Keeping
Ernesto J. Vaca -- Director Sales & Marketing -- was absolutely the epitome of Hotel First Impression perfection, professionalism & hospitality extraordinaire -- assisting on any & all from beginning to end of my Comfort Suites Stay accommodations. This included reserving the perfect Suite, to accommodate, not only my peace-n'-quiet hospitality comfort needs, but also my business project privacy work area needs.
He was always so gracious & eager to help on any & all of my to-do needs. He was your Comfort Suites Ambassador of directions & resource information on who, what, where, & how, during my stay.
Tulio Espinal, CHA - General Manager-- assisted on any & all, in professional managerial make it happen mode of operation, with the utmost of pleasant hospitality. He followed-thru accommodating & implementing, my perfect stay needs, from check-in to check-out, including my late-check-out need for travel commute.
Front Desk Staff -- proactive professional assist with any & all on my April 19 thru 20th, 2011 stay.
Housekeeping Staff Services -- right-on-time & accommodating for suite-comfort & business needs.
Subject: Hello Mr. Ernesto Vaca--a couple of thoughts about your place!
Date: Wednesday, July 20, 2011, 6:29 PM
As promised, following are our comments regarding your place in Miami :
Your place is friendly
Employees are very courteous
The breakfast room was very clean and the food was more than acceptable
Our room this time # 422 was maintained and serviced promptly and was kept super clean
You are customer service oriented in all aspects of the hotel industry
We have visited several times and we are yet to encounter a problem
Please say thank you to all that contribute to making our visit as pleasant and please keep up the good work .